📦 Delivery & Returns – FAQs

Welcome to our Delivery & Returns FAQ page! Below you'll find answers to our most common questions. If you need more help, feel free to contact us at machthousedigital@gmail.com

🚚 Delivery

1. How long will it take to receive my order?
We typically process orders within 1–3 business days. Standard delivery times are dependant upon whether items are being shipped from the USA, UK or Canada and on your delivery location. 

You should be able to track your order but if you need help, feel free to contact us for assistance. 

2. Do you offer international shipping?
Yes we ship to most most countries. If your country is unable to received shipping, contact us and we can try to assist. 

3. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can track your order via the link provided in the email.

4. What should I do if my order is delayed or lost?
If your order hasn’t arrived within the expected time frame, please contact us at machthousedigital@gmail.com, and we’ll look into it right away.

🔄 Returns & Exchanges

1. What is your return policy?
We accept returns within 30 days of purchase, as long as the item is unused, in its original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

2. How do I start a return?
To start a return, please email us at machthousedigital@gmail.com with your order number and reason for return. We’ll send you return instructions and shipping details.

3. When will I receive my refund?
Once your return is received and inspected, we’ll issue your refund to your original payment method within 5–10 business days.

4. Can I exchange an item?
We do not currently offer direct exchanges. If you need a different item or size, please return the original item for a refund and place a new order.

If your question isn't listed here, feel free to reach out!
📧 Email: machthousedigital@gmail.com